Shipping policy

Effective Date: January 1, 2024

Welcome to Echen Inc. We understand that getting your items quickly and efficiently is important to you, so we make every effort to process your order as fast as possible. Here is our shipping policy:

1. Shipping Methods

Echen Inc. partners with Amazon Warehouses and local US warehouses to fulfill and ship your orders. This allows us to offer you efficient and reliable delivery options.

2. Shipping Areas

We ship to addresses within the United States, including Alaska and Hawaii. Currently, we do not offer international shipping. Please ensure your delivery address does not fall within any restricted areas.

3. Shipping Costs

Shipping costs are calculated based on the weight and dimensions of your order, as well as the delivery location. The total shipping cost will be displayed at checkout before you finalize your purchase.

4. Order Processing Time

Orders are typically processed within 1-2 business days. Processing time may vary depending on stock availability and peak periods. Orders placed on weekends or holidays will be processed on the next business day.

5. Delivery Times

Delivery times vary based on the shipping method selected and the delivery address. Once your order is processed and dispatched, an estimated delivery time will be provided in your shipping confirmation email.

  • Standard Shipping: Typically takes 3-5 business days.
  • Expedited Shipping: Available for an additional fee, expedited shipping typically takes 1-3 business days.

Please note that these are estimated delivery times and actual delivery times may vary.

6. Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track your order's progress.

7. Shipping Delays

While we strive to ensure timely delivery, there can be unexpected delays due to weather conditions, logistics issues, or other unforeseen circumstances. Echen Inc. is not responsible for delays that are beyond our control, but we will do our best to keep you informed and work with our partners to minimize any inconvenience.

8. Damaged or Lost Packages

If you receive a damaged package or your package is lost in transit, please contact us immediately at aiychen@outlook.com. We will work with the shipping provider to resolve the issue as quickly as possible.

9. Contact Us

For any questions or concerns regarding your order or our shipping policy, please contact us by e-mail at aiychen@outlook.com.