Refund policy

Effective Date: January 1, 2024

Thank you for shopping at Echen Inc. If you are not entirely satisfied with your purchase, we're here to help. Our products are fulfilled and shipped by Amazon warehouses and local US warehouses, ensuring reliable delivery. However, should you need to return a product, please review our policy below.

1. Return Period

You have 30 days from the date you receive your item to request a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Non-returnable Items

Certain types of items cannot be returned, such as perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

3. Return Process

To initiate a return, please contact us at aiychen@outlook.com with your order number, details about the product you would like to return, and the reason for the return. We will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Refunds

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at aiychen@outlook.com, providing your order number and a description of the issue. We will arrange for a replacement or refund as appropriate.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at aiychen@outlook.com with your order number and details about the product issue.

7. Contact Us

For more information about our return and refund policy, please contact us by e-mail at aiychen@outlook.com.